4 Sep
2011
Sometimes we do encounter unexpected errors or crashes in Fireworks. One possible reason is due to damage preference files. Here is an overview of steps what you can do to troubleshoot.
Follow the instructions below to restore preferences to the default settings.
Remove preferences on Mac OS
- Quit Fireworks.
- In the Finder, navigate to /Users/Your User Name/Library/Application Support/Adobe.
- Rename the Fireworks application support folder: Fireworks CS5.1: Rename the Fireworks CS5.1 folder to Old Fireworks CS5.1, for example. Fireworks CS5: Rename the Fireworks CS5 folder to Old Fireworks CS5, for example.
- Navigate to /Users/Your User Name/Library/Preferences.
- Rename the Fireworks preferences folder: Fireworks CS5.1: Rename the Adobe Fireworks CS5.1 folder to Old Adobe Fireworks CS5.1, for example. Fireworks CS5: Rename the Adobe Fireworks CS5 folder to Old Adobe Fireworks CS5, for example.
Remove preferences on Windows 7 or Windows Vista
- Exit Fireworks.
- In Windows Explorer, navigate to C:/Users/Your User Name/AppData/Roaming/Adobe.
- Rename the Fireworks preferences folder: Fireworks CS5.1: Rename the Fireworks CS5.1 folder to Old Fireworks CS5.1, for example. Fireworks CS5: Rename the Fireworks CS5 folder to Old Fireworks CS5, for example.
- Choose Start, type
regedit in the Start Search, and then press Enter.
- In the left pane of the Registry Editor, navigate to the following key:
HKEY_CURRENT_USER/Software/Adobe/Fireworks
- Remove the Fireworks preferences registry entries: Fireworks CS5.1
- Select the 11.1 key, then choose File > Export. In the Export Registry File dialog, enter a filename and location, and then click Save.
- Ensure that the 11.1 key is still selected, and then select Edit > Delete. In the Confirm Key Delete dialog, click Yes.
Fireworks CS5
- Select the 11 key, then choose File > Export. In the Export Registry File dialog, enter a filename and location, and then click Save.
- Ensure that the 11 key is still selected, and then select Edit > Delete. In the Confirm Key Delete dialog, click Yes.
- Exit the Registry Editor.
Remove preferences on Windows XP
- Exit Fireworks.
- In Windows Explorer, navigate to C:/Documents and Settings/Your User Name/Application Data/Adobe.
- Rename the Fireworks preferences folder: Fireworks CS5.1: Rename the Fireworks CS5.1 folder to Old Fireworks CS5.1, for example. Fireworks CS5: Rename the Fireworks CS5 folder to Old Fireworks CS5, for example.
- Choose Start > Run. Type
regedit in the Open textbox, and then press Enter or click OK.
- In the left pane of the Registry Editor, navigate to the following key:
HKEY_CURRENT_USER/Software/Adobe/Fireworks
- Remove the Fireworks preferences registry entries: Fireworks CS5.1
- Select the 11.1 key, then choose File > Export. In the Export Registry File dialog, enter a filename and location, and then click Save.
- Ensure that the 11.1 key is still selected, and then select Edit > Delete. In the Confirm Key Delete dialog, click Yes.
Fireworks CS5
- Select the 11 key, then select File > Export. In the Export Registry File dialog, enter a filename and location, and then click Save.
- Ensure that the 11 key is still selected, and then select Edit > Delete. In the Confirm Key Delete dialog, click Yes.
- Exit the Registry Editor.